Innovation is at the core of our mission
to advance dispute resolution
Rules, Procedures
and Processes
and Services
Enhancements
Innovation happens when we move past incremental
improvements and towards transformational change.
Our innovation practice gives us the tools to gain fresh insights into
solving customers’ problems in new and better ways, prepares us to overcome
unexpected challenges and adapt to accelerating change.
We are constantly challenging the status quo, educating ourselves on emerging trends and technologies, finding new ways to leverage our competencies and assets, and putting ourselves in our customers’ shoes to understand their needs.
As a worldwide leader in alternative dispute resolution we are committed to customer and case information security and uninterrupted operation in the wake of a significant business disruption or disaster. We have implemented technologies to help protect all case data stored and managed on the AAA-ICDR’s technology infrastructure.
Commercial and construction
regular or large, complex track cases with two parties and a single arbitrator may have an arbitrator serve for a fixed fee or capped fee arrangement.
Arrangements
for Arbitrators
AAA is promulgating new ECF guidelines which promote the e-filing of documents for secure and efficient management.
Rule that allows parties to pursue mediation concurrent with
arbitration, lowering cost and
increasing efficiency and increasing the opportunity for resolution.
These rules provide an arbitration process that will be predictable in terms of total time and cost. Fees and maximum days are capped based on the range of the claim amount.
Supplementary Rules
for Fixed Time and Cost
Construction Arbitration
1. Advancing ADR Rules, Procedures and Processes
Worldwide virtual/hybrid hearing hosting and support, exhibit management, stenographic court reporting, AI-powered transcription, translation, interpreters, and concierge conference room booking.
and Hearing Services
Cloud-based technology security protection for arbitrators and
mediators.
Panelists access their cases to view documents, events and tasks. Contact case participants directly from the app.
Access the latest AAA rules and clauses with this downloadable mobile app.
Parties access their cases to view documents, events and tasks. Contact case participants directly from the app.
Customize an (arbitration, mediation, or arbitration-mediation) clause for commercial, construction, employment, international, and healthcare contracts.
Access case data, securely manage case documents and hearing exhibits.
Access case data, e-file
documents, and securely
transmit and manage
hearing exhibits.
Transparent, administrative fee calculator on AAA’s website.
Parties view the full roster of
arbitrators and choose the best arbitrators for their case.
Platform
Introduced Bots to complete repetitive administrative tasks and bulk requests.
Automation
Submit new case filings through a secure network connection.
Training AAA panelists in tech tools to increase their efficiency.
Webinar Series
We continue to focus on innovations that will improve the quality of client experience and AAA operations. To drive innovation we teach all levels of staff to think innovatively and empower them to champion new ideas. New technologies and innovative thinking will help us create the future of alternative dispute resolution.
Innovation is not just about
technology but about people
and processes
We identify and respond to unique challenges and devise tailored, cutting-edge solutions to optimize performance, efficiency, and security. Our IT team has expertise in emerging technologies and agile methodologies and a deep understanding of industry trends to keep us ahead of the ever-evolving technology curve.
We launched an innovation platform to empower our entire team to create, identify, share, and develop ideas that provide maximum impact on client satisfaction and AAA operations.
In addition to a Vice President and two Directors of Innovation, we have trained over 50 coaches and developed 9 innovation teams in offices across divisions and around the world. All staff receive continued innovation training.
“Our IT department is not only about maintaining systems and ensuring seamless operations; we strive to be the architects of change. As the CIO, I am proud to lead a team of forward-thinking experts who continually push the boundaries to create innovative solutions that optimize our service offerings, and empower Arbitrators and Mediators to excel in the digital age. Our unwavering dedication to excellence and creativity drives us to deliver transformative results that help to support and expand the use of alternative dispute resolution.”
SVP/Chief Information and Innovation Officer
Typically panels of three neutral, technically qualified individuals who can give recommended
solutions so businesses can resolve their differences in real-time-often without attorneys and prior to an arbitration.
and Resolution
Boards (DARBs)
ARC acts as the administrative
decision-making authority
for the AAA to resolve certain
administrative issues arising
on large, complex domestic cases.
Council (ARC)
We innovate to help
people resolve disputes
fairly and effectively.
and Innovation Officer
didiad@adr.org
beyeal@adr.org
mirandaj@adr.org
prakp@adr.org